Base de Conhecimento

This guide explains how to create, manage, and access email accounts for your domain using cPanel. You’ll learn how to set up new mailboxes, change passwords, adjust storage limits, and access your email through webmail or external apps.

1. Accessing the Email Accounts Section

1. Log in to your cPanel dashboard.
2. Scroll to the Email section.
3. Select Email Accounts.

This page lists all existing email accounts for your domain and provides tools to create and manage them.

2. Creating a New Email Account

1. Click Create.
2. Choose the domain you want the email address to use (if you have more than one).
3. Enter the username (e.g., “info” creates info@yourdomain.com).
4. Set a password or use the password generator.
5. (Optional) Adjust the storage space limit for the mailbox.
6. Click Create to finish.

Your new email account will now appear in the list of accounts.

3. Managing Existing Email Accounts

From the Email Accounts page, you can manage each mailbox using the options next to it.

Change Password

Update the mailbox password if you forget it or want to improve security.

Manage Storage

Adjust the mailbox quota or check how much space is being used.

Check Email

Opens the webmail login screen so you can access the inbox directly.

Configure Devices

Provides automatic configuration files and manual settings for:

• Outlook
• Apple Mail
• Thunderbird
• Mobile devices

This section also shows the correct incoming and outgoing server details.

Delete Account

Removes the mailbox and all stored emails.
Use this with caution - deletion is permanent.

4. Accessing Email via Webmail

You can access your email from any browser using Webmail.

Method 1: Through cPanel

1. Go to Email Accounts.
2. Click Check Email next to the account.
3. Choose your preferred webmail client (e.g., Roundcube).

Method 2: Direct Webmail URL

Visit:

• https://yourdomain.com/webmail

Log in using the full email address and password.

5. Setting Up Email on Desktop or Mobile Apps

Most email apps can be configured automatically using the Configure Devices option in cPanel.

If you prefer manual setup, you’ll typically need:

• Incoming Server (IMAP/POP): mail.yourdomain.com
• Outgoing Server (SMTP): mail.yourdomain.com
• Username: Full email address
• Password: The email account password
• SSL/TLS: Recommended for security

Your cPanel will show the exact settings for your domain.

6. Managing Email Storage and Quotas

If a mailbox reaches its storage limit, it may stop receiving new messages.

To manage storage:

1. Go to Email Accounts.
2. Click Manage next to the account.
3. Increase the quota or set it to Unlimited (if your hosting plan allows).
4. Use the Free Up Email Storage tool to remove old or large messages.

7. Troubleshooting Common Email Issues

Can’t Log In

• Double‑check the password.
• Reset it from the Manage menu if needed.

Not Receiving Emails

• Mailbox may be full - increase the quota.
• Check spam filters or email routing settings.

Not Sending Emails

• Ensure SMTP authentication is enabled in your email app.
• Verify outgoing server settings.
• Check if your IP or domain is temporarily blocked for too many failed logins.

Webmail Not Loading

• Try a different browser.
• Clear cache and cookies.
• Check for firewall or security software blocking the connection